1. GENERAL

1.1. Natashavlabel.com is a website operated by “Clouds Trading (TRN 10027226410000)” located at Karama, Dubai, U.A.E

1.2. NatashaV Label can be reached for any question regarding those Terms and Conditions and matters connected to orders and purchase at the following email address pr@natashavlabel.com.

1.3. These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain natashavlabel.com, any sub-domains, mobile websites, from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.

Please make sure you have read and understood them before placing an order.

The Customer and NatashaV Label are hereinafter collectively referred to as the “Parties”.

1.4. NatashaV Label reserves itself the right to amend these Terms and Conditions from time to time. The new version will not be retroactive and the Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.

  1. a) “Site”means the domain, sub-domains of natashavlabel.com.
    b) “You”means the customer who places an order.
    c) “Customer” means the individual who places an order.
    d) “Working Day” means a day which is neither (i) a Friday or Saturday, nor (ii) a public holiday.
    e) “Order” means the order submitted by you to the Site to purchase product(s) from us.
    f) “Content” means all texts, graphics, videos, pictures and all other information published on the Site.
    g) “Third Party Sites” means any site not provided by NatashaV Label.
    h) “Contract” means the order placed by you for the purchase of product(s) in accordance with these Terms and Conditions.
    i) Words imparting the singular shall include the plural and vice versa.


2. CONCLUSION OF CONTRACT

2.1. By placing an order on the Site, you are offered to purchase products subject to these Terms and Conditions

2.2. You must be at least 16 years of age and ensure that all the details you provide to us are accurate.

2.3. The parties agree that the photos of the goods for sale on the website have no contractual value.

2.4. NatashaV Label.com retains the right to refuse any purchase request made by you for legitimate grounds such as, for example, if we are not able to process your payment or if a product becomes out of stock. If your order is accepted, we will inform you by email, as described under provision 2.5.

2.5. Our Site will guide you step by step for finalizing your purchase and placing your order. We strongly recommend you to check all the details of your order before placing your purchase as we cannot guarantee that we will be able to amend your details afterwards.

2.6. You will receive a confirmation email with all the details of your purchase once you have placed an order on the Site. This email is only an acknowledgment of your order and is not a contract of sale. A contract between us and you for the purchase of the product will be created once your order has been dispatched and left our warehouse.

2.7. Products are subject to availability. If a Product becomes out of stock between the time you place an order and the time our warehouse processes it, we will cancel the purchase of said product since it is no longer available. If this is the case, we will notify you and issue a refund where applicable.

2.8. If for any reason we are unable to fulfill your order, you will receive a cancellation email. If payment has already been withdrawn for such cancelled order, we will refund the same amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, NatashaV Label will contact you.


3. PRICING AND PAYMENT

3.1. Prices stated on the Site apply to all orders made through the Site. Over-seas delivery costs and any other costs which might apply will be charged in addition and will be communicated to the customer via email.

3.2. NatashaV Label has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which appear on the Site.

3.3. If an incorrect information has been specified for any product you have purchased, do not hesitate to contact our customer service under the conditions laid down in provision 1.3 of these Terms and Conditions.

3.4. We offer various types of payment methods. You will be able to find all the payment methods available during the checkout process.

Please note that we do not accept cheques.

3.5. All payments are subject to validation checks and authorization by the payment service provider you have chosen. If the provider refuses to, or does not for any reason, authorize payment, you will then be notified at the time of delivery (for all credit card upon delivery options).

3.6. Occasionally, we may provide special offers and discounts relating to certain products on the Site. The conditions of use relating to any special offer or discount will be specified at the time of issue.

3.7. We reserve the right to withdraw such special offers or discounts at any time, without warning.


4. SHIPPING AND DELIVERY

4.1. We aim to dispatch orders within three(3) to four (4) working days following the confirmation email. Please note that dispatch time might take longer due to high seasons-sales, unexpected events or availability of product.

4.2. You will receive a shipping confirmation email once your parcel has been dispatched, indicating an estimation of the time of delivery. The promised delivery time starts from the moment you receive your confirmation email.

4.3. Depending on where you are located, you will be given two delivery options.
4.4. You must provide us with a complete and accurate delivery address information as we cannot guarantee that we will be able to amend it after purchase. The customer is solely responsible for any error of delivery due to a lack of information or error on the delivery address while placing the order.

4.5. Our carriers will make every effort to deliver your order within the promised delivery time. Nevertheless, delays are sometimes inevitable. Please contact our customer service if you have not received your parcel within the promised delivery time.

4.6. Our carriers do not deliver on weekends and public holidays.



5. RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS

5.1. You can return products for any reasons up to seven (7) days after receiving your order. No returns are accepted for discounted items. Nevertheless, returns cannot be carried out for the following reasons : tag-less items, items worn, damaged items.

5.2. NatashaV Label will bear cost of return. Please kindly note that NatashaV Label reserves the right not to bear return's too if the need arises.

5.3. As soon as your return reaches our warehouse and has been processed by us, we will issue a credit note. The return process can take up to two (2) weeks from the moment you send in your request.

5.4. Once we have processed your return, you will receive a credit memo email. No refunds are issued under any circumstances by NatashaV Label. Your credit voucher will be valid for 3 months.
5.5. Please note that you can only return products purchased on the Site.


6. LIMITATION OF LIABILITIES AND WARRANTIES

6.1. We make no warranties in relation to this Site or the information, materials, contents made available. We do not warrant that the Site will be continuously available, or the information on this Site is true, non-misleading or accurate.

6.2. Any information and contents on the Site should not be construed as NatashaV Label giving advice of any kind.

6.3. You agree not to use any of our products for any commercial, business or resale purposes, and we exclude liability for loss of revenue/profits, loss of contracts, loss of business, loss of opportunity or loss of reputation.


7. CONFLICT OF TERMS AND CONDITIONS

7.1. If there is conflict or contradiction between the provisions of these Terms and Conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section of NA-KD will no longer be valid.